Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that certain oversized furniture pieces may be subject to a restocking fee.
Can I pick up my online order in-store?
Yes, we offer a convenient 'Click & Collect' service. Simply select your preferred store at checkout, and we will notify you via email when your items are ready for pickup.
Do you offer international shipping?
Currently, we only ship within Canada and the continental United States. We are working on expanding our shipping zones in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I care for my Bouclair textiles and furniture?
Each product page includes specific care instructions. Generally, we recommend spot cleaning for upholstery and gentle machine washing for our decorative cushion covers and throws.